Return & Refund Policy

Tagline: The Inner Queen

Effective Date: 26 May 2026

At ISTJ LIFESTYLE POINT, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Return or Exchange

Returns or exchanges are accepted only under the following conditions:

Received a damaged product

Received a defective item

Received the wrong product or size

Product has major manufacturing defects

To be eligible for return or exchange:

The issue must be reported within 48 hours of delivery

The product must be unused, unwashed, and in original condition

Original packaging, tags, and invoice must be available

Clear photos/videos of the issue must be provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or washed products

Products damaged by customer misuse

Innerwear, lingerie, or hygiene-sensitive products (unless defective or incorrect)

Sale or clearance items

Customized or specially ordered products

3. Refund Policy

Refunds are processed only after the returned item is inspected and approved by our team.

Approved refunds may be issued through:

Original payment method

Bank transfer

Store credit (if applicable)

Refund processing time may take 5–10 business days depending on the payment provider or bank.

4. Exchange Policy

If your exchange request is approved:

Replacement products will be shipped subject to stock availability

If the requested item is unavailable, store credit or refund may be offered

5. Cancellation Policy

Orders can be canceled before shipment confirmation

Once the order has been shipped, cancellation requests may not be accepted

6. Shipping Charges

Shipping charges are generally non-refundable

Customers may need to bear return shipping costs unless the mistake is from our side

7. How to Request a Return or Refund

To request a return, exchange, or refund, contact us with your order details and issue proof.

Contact Information

ISTJ LIFESTYLE POINT

The Inner Queen

📞 Phone: 9144783734

📧 Email: istjpro@gmail.com

8. Policy Updates

ISTJ LIFESTYLE POINT reserves the right to update or modify this Refund & Return Policy at any time without prior notice.